We source our inventory from several suppliers within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. Due to the overseas location of our fulfillment center, please allow for up to 1-3 weeks for US shipping and up to 2-4 weeks if the order is international.
Please note that items ordered together may not be shipped out on the same day. Rest assured, any shipping delays will be communicated.
Please also be aware that the postage time does not include handling and processing prior shipment.
Just click on "Track Order" on the top menu on equin-store.com to find the real-time update of your shipment. We will also be updating you via Email regarding the status of your Order so make sure that you've added Equin to your Email contacts - After all We're friends, Aren't We?
You will receive an e-mail with all your required tracking numbers once your items have been shipped. Handling and processing your order often takes 1-2 days but may take up to 5 days on a busy week.
You may e-mail us at email@example.com.
There are certain delays on all carriers due to the global pandemic of COVID-19 (aka coronavirus). However, We are working around the clock with our shipping partners to ensure that your order reaches you as soon as possible. These times are certainly challenging but we hope we can get by this temporary phase and keep delighting you with our best service possible. We are sincerely thankful for your continued support and business.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
If you receive a damaged item you must notify us within 3 days of receipt at firstname.lastname@example.org for a replacement item or a refund to be issued. Also send photos of damaged items and packaging it arrived in. (USPS requires this to file a claim). It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in customer cutting package with scissors will not be replaced.
Accidents happen! If you have received an incorrect item in your order please contact us at email@example.com so we can get a replacement package out to you as soon as possible!
If you have any questions or feedback we would love to hear from you! Please contact us at firstname.lastname@example.org.